Winning Back Clients with Speed: £156,400 Projected Annual Impact
A Manchester-based consultancy (£15M turnover) was struggling with proposal turnaround times. After losing a key account, leadership feared morale would dip further if changes weren't made.
[ TIMELINE ]
14 days
[ CHALLENGE ]
Proposals took 10 days to prepare. Our competitor intelligence revealed a direct rival was turning around in 4 days, which explained why they'd been taking deals head-to-head. Competitive loss risk without action: £200K+ to faster rivals over 12 months.
[ SOLUTION ]
OPS integrated CRM data into automated proposal templates, cutting admin work by 70%. Implementation hit a snag when their legacy system wouldn't integrate - we built a custom bridge in 48 hours. The week delay was worth avoiding a complete rebuild. We then built approval routing that halved sign-off time. Importantly, we showed the board how two competitors were already leveraging similar systems — making delay too risky.
[ RESULTS ]
£46,400
Admin cost savings
3 days
Turnaround cut to 3 days (from 10)
£110,000
1 lost client re-signed + 2 new wins (£110,000 total) Projected 12-Month Impact: £156,400
