These Terms govern the provision of services by Haus of KLAR. By engaging with us, you (“Client”) agree to the following:

1. Services

Haus of KLAR provides two service divisions:

• KLAR//OPS – automation, diagnostics, operational optimisation.

• KLAR//INTEL – competitor foresight, predictive strategy, market intelligence.

2. Fees & Payment

• Audit: payable in full, up front, before delivery.

• Build Projects: 50% deposit due before work begins; 50% balance on completion and prior to handover.

• Maintenance: charged monthly in advance via Stripe subscription.

• Services may be paused or withheld if payments are late or declined.

• All fees exclude VAT (if applicable).

3. Third-Party & API Costs

• Our fees exclude all third-party charges, including but not limited to:

  • API usage fees (e.g. OpenAI, Perplexity, Pinecone, other SaaS).

  • Cloud hosting, storage, or platform charges.

  • VPN or secured environment hosting fees.

• Such charges are billed directly by the provider or recharged at cost.

• Clients are responsible for cancelling third-party accounts if services are terminated.

4. Maintenance & Offboarding

• Maintenance contracts renew monthly and can be cancelled with 30 days’ written notice.

• If maintenance is cancelled:

  • Haus of KLAR will not provide ongoing support or handover documentation for the build.

  • The Client must cancel or transfer all API and third-party accounts.

  • Haus of KLAR will delete all stored operational records and data within 14 days of subscription expiry (except where legally required to retain).

5. Data Security & VPN Hosting

• VPN hosting or secured environments are provided at additional cost.

• While we apply industry-standard security and hold cyber insurance, no system is immune to attack.

• Haus of KLAR is not liable for breaches caused by third-party providers, force majeure, or client-side mismanagement.

6. Guarantees & Disclaimers

• ROI figures are based on current intelligence and client data; they are indicative, not guarantees.

• Where outcome-based guarantees are provided (e.g. “Bleed-Stop Guarantee”), they apply only to explicitly scoped deliverables.

• Haus of KLAR is not liable for reliance on incomplete or inaccurate client information.

7. Intellectual Property

• All deliverables remain Haus of KLAR intellectual property until fees are paid in full.

• Upon full payment, the Client receives a non-exclusive licence to use deliverables internally.

• If maintenance is cancelled, no further updates, support, or warranties are provided.

8. Confidentiality

Both parties agree to keep confidential all non-public information, except where disclosure is required by law.

9. Termination

• Either party may terminate with 30 days’ written notice.

• Haus of KLAR may suspend or terminate immediately for non-payment or material breach.

• Offboarding rules in Section 4 apply.

10. Limitation of Liability

• Liability is limited to fees paid for the relevant service.

• We are not liable for indirect, consequential, or punitive damages.

11. Governing Law

These Terms are governed by the laws of England & Wales.
Disputes are subject to the exclusive jurisdiction of English courts.

⚔️ Plain summary:

• Audit = paid up front.

• Build = 50% up front, 50% on completion.

• Maintenance = monthly Stripe subscription, billed in advance, 30-day notice to cancel.

• Cancel = no handover, APIs must be cancelled or transferred by client, our records deleted within 14 days.

• ROI = indicative, not guaranteed.

• Liability capped at fees paid.